All equipment, support contracts and licences are registered against the master account. The Support Account is structured as a master account with associated users. It provides access to services and links together all support information related to a company. The Support Account is the entry point to the Customer Service & Support (CSS) Support Portal.
How can I identify the controller that is associated with an AP license?.How can I identify a license type from the Fortinet Serial Number?.Can I find an asset in my asset list using its System ID or Activation ID?.How can I find a product in my asset list using its Meru Serial Number?.How can I identify a product from the Fortinet Serial Number?.
I previously had access to the Fortinet Support Portal, why do I now have to choose an account?Īssets (Installed equipment, licenses and contracts).Can I set up my support account so that not all users can access all registered equipment?.Do all users have to receive automatic contract expiry and renewal notices?.Do all users have to have full privileges?.Does the master account have to be an individual?.The following topics are covered in this article: Previous announcements of these changes may be found as attachments to this article. This article highlights changes to the support process. In January 2016, the Customer Service & Support organizations will be merged.Īccount, product, license and support contract information for customers of Meru Networks has been migrated into the Fortinet Customer Service & Support web portal. In July 2015, Meru Networks became part of Fortinet, the global leader in high-performance cyber security solutions.
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